1. Policy Overview

HISH82 RESOURCES supplies industrial chemicals primarily for business-to-business (B2B) use. Due to the nature of chemical products, safety considerations, and regulatory requirements, returns and refunds are strictly limited.

This policy outlines the conditions under which returns, replacements, or refunds may be considered.

2. General Return Policy

Unless otherwise agreed in writing:

  • All sales are final once products have been delivered and accepted.

  • Returns of chemical products are generally not permitted due to safety, contamination risk, and regulatory compliance.

  • This policy applies to all standard, bulk, and customized orders.

Exceptions may apply only under the conditions outlined below.

3. Eligible Return Conditions

Returns or replacements may be considered solely under the following circumstances:

3.1 Incorrect Product Supplied

  • The delivered product does not match the confirmed purchase order or invoice.

  • The discrepancy is verified by HISH82 RESOURCES.

3.2 Damaged or Defective Products

  • Products are visibly damaged during transit.

  • Packaging integrity is compromised at the time of delivery.

  • Defects are identified prior to use and handling.

All claims must be supported with clear photographic evidence and delivery documentation.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, used, or partially consumed

  • Customized or special-order chemicals

  • Products stored improperly after delivery

  • Products returned without prior written authorization

  • Products returned beyond the notification period

5. Notification & Claim Timeline

Customers must:

  • Inspect all deliveries immediately upon receipt

  • Notify HISH82 RESOURCES within 24 hours of delivery for any discrepancies or damage

  • Submit claims in writing via email with supporting evidence

Claims submitted after this period may not be accepted.

6. Return Authorization Process

Where a return is approved:

  • Written authorization must be obtained from HISH82 RESOURCES before any return shipment

  • Unauthorized returns will not be accepted

  • Return instructions, including logistics and handling requirements, will be provided in writing

All approved returns must comply with safety and transportation regulations.

7. Refund & Replacement Process

If a claim is approved, HISH82 RESOURCES may, at its discretion:

  • Replace the affected product

  • Issue a credit note

  • Provide a partial or full refund

Refunds, where applicable, will be processed using the original payment method within a reasonable timeframe.

Shipping and handling charges are generally non-refundable unless the error is solely attributable to HISH82 RESOURCES.

8. Responsibility & Risk

  • Risk transfer and ownership are governed by the agreed commercial terms stated in the quotation or invoice

  • Customers are responsible for ensuring proper storage, handling, and compliance after delivery

  • HISH82 RESOURCES shall not be liable for losses resulting from misuse, improper storage, or handling by the customer

9. Regulatory & Safety Compliance

Due to regulatory obligations governing industrial chemicals, all returns must comply with:

  • Malaysian safety and transport regulations

  • Hazardous materials handling standards

  • Applicable environmental and waste management laws

HISH82 RESOURCES reserves the right to reject any return that poses a safety or compliance risk.

10. Policy Updates

HISH82 RESOURCES reserves the right to amend this Return & Refund Policy at any time without prior notice. Updates will be published on our website.

11. Contact Information

For return requests or clarification regarding this policy, please contact:

HISH82 RESOURCES
Malaysia
Email: info@hish82resource.com

HISH82 RESOURCES
Committed to Responsible, Safe, and Compliant Industrial Supply.